Shipping & Delivery
Every Mason Hart piece is printed to order and sent straight to you. Here is what to expect.
Production and delivery times
Your item is produced individually after you order. Production time is included in the delivery times below, counted in business days from the day you place your order:
- Europe and the United Kingdom: typically 6-10 business days
- United States, Canada and the rest of the world: typically 7-14 business days
These are estimates, not guarantees. Framed prints and canvases can take a little longer than posters. Busy periods such as Christmas and Valentine's Day can add extra days, so please order early if you need your gift by a specific date.
Where we ship from
We print with partners in several countries and your order is usually produced close to where it is going. Because of this, items from one order may arrive in separate parcels.
Shipping costs
Shipping costs are calculated at checkout based on your country and what you order.
Tracking
You will receive an email with tracking information when your order ships. You can also check your order on our Track order page.
Address and order details
Please double-check your delivery address and your personalization details before ordering. Because items are made to order, we cannot change the details once production has started. See our Returns & Refunds page for more.
Taxes and duties
Orders shipped outside the European Union may be charged customs duties or import taxes by your country. These are not included in your order total and are your responsibility. Customs clearance times are outside our control.
Questions
If your order is late or has not arrived, email us at care@masonhart.com with your order number and we will help.